Refund & Return Policy

Last Updated: [03-09-2026]

At Amor The Luxe, we take utmost care in quality-checking every product before it is dispatched. Please read this policy carefully before making a purchase, as it outlines our strict terms regarding returns, exchanges, and refunds.

1. No Return / No Exchange Policy

  • Once an order is placed and delivered, it cannot be returned, exchanged, or refunded on the grounds of change of mind, personal preference, or similar reasons.
  • We strongly encourage customers to carefully review product images, descriptions, and sizing details before placing an order.
  • By placing an order on our Site, you acknowledge and agree to this no-return policy.

2. Exception: Genuine Manufacturing Defect

We understand that, in rare cases, a product may have a genuine manufacturing defect. In such cases, a replacement or refund will only be considered if the following conditions are strictly met:

Mandatory Requirement: Unboxing Video

  • Customers must record a clear, continuous, and uncut unboxing video starting from the sealed package (before opening) to fully unboxing the product.
  • The video must clearly show the shipping label/order details on the package, the sealed package being opened, and the product condition immediately upon unboxing.
  • Any video with cuts, edits, pauses, or interruptions will not be accepted as valid proof, and the claim will be automatically rejected.
  • Without a valid, uncut unboxing video, no claim for defect, damage, or missing item will be entertained under any circumstances.

Additional Conditions

  • The defect claim must be reported to us within 24 hours of delivery.
  • The product must be unused, unworn, and in its original packaging with all tags intact.
  • Clear photos of the specific defect, along with the unboxing video, must be shared with us via email or WhatsApp.

3. How to Report a Manufacturing Defect

  1. Contact us within 24 hours of delivery at [amoretheluxe@gmail.com]
  2. Share your order number, the uncut unboxing video, and clear photos of the defect
  3. Our quality team will review the submitted proof
  4. If the defect is verified as a genuine manufacturing fault, we will arrange a replacement (subject to availability) or a refund, at our discretion

4. Claims That Will Not Be Accepted

The following will not be considered valid grounds for return, replacement, or refund:

  • Change of mind or personal preference after purchase
  • Minor variation in color/design due to photography or screen display
  • Natural tarnishing or wear over time due to exposure to water, perfume, sweat, or improper storage
  • Damage caused by mishandling, improper use, or negligence after delivery
  • Claims made without a valid, uncut unboxing video
  • Claims reported after 24 hours of delivery
  • Earrings and other items opened/worn, for hygiene reasons

5. Order Cancellation

  • Orders may be cancelled only before they are shipped, by contacting our customer support team.
  • Once an order has been shipped, it cannot be cancelled under any circumstances.

6. Refund Process (For Approved Defect Claims Only)

  • If your defect claim is approved after review, the refund will be processed within 7-10 business days to your original payment method.
  • For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or UPI.

7. Final Decision

Amor The Luxe reserves the sole right and final decision-making authority in determining whether a claim qualifies as a genuine manufacturing defect, based on the evidence submitted.

8. Contact Us

For any questions regarding this policy, please contact:

Amor The Luxe
Email: [amoretheluxe@gmail.com]
Phone: [+91 9009001316]
Address: [New Delhi, India]